Common questions
Plumbing questions Oakville homeowners ask
Below are the queries that come down our phone line week in, week out, answered without trade jargon.
- Booking and emergencies
- Water heaters and rentals
- Sewer laterals and permits
- Still stuck? Call and ask
- Licensed plumbers · ask for details on the call
- Cause found and explained before work starts
- Oakville & Halton coverage
Before the questions
Below are the queries that come down our phone line week in, week out, answered without trade jargon. Missing yours? Ring and put it to us.
Booking and visits
What is the booking process?
Telephone, and nothing else. Dial (365) 517-8536 and describe what is going on.
Do you give quotes over the phone?
We can often give a sense of the job and how it is billed. A firm price comes after we see the pipe.
Do you work outside Oakville?
Yes, in nearby parts of Burlington, Milton, Mississauga and Halton Hills.
Emergencies
A pipe just split. First move?
Turn off the supply where it enters the house, then ring us.
There is a gas smell near the heater.
Everyone out first. Then, standing outdoors, dial the gas utility’s emergency number. Plumbing comes after.
Water heaters and rentals
My water heater is rented. Can you fix it?
Usually the rental company handles repairs. We can install an owned unit once the rental is sorted.
What lifespan should a heater have?
That swings with water hardness and household demand. Rusty hot water, damp around the base and shorter showers all suggest it is getting on.
Sewers and permits
Is the pipe out to the road mine?
The length inside your lot line normally falls to the owner under Halton’s arrangement. The Region can confirm for your property.
Does a backwater valve need Town approval?
In most cases it does, with an inspection. We explain each step.
One more word
Halton Region and Town of Oakville programs and rules change from time to time, so where an answer touches on a program or a permit, treat it as a starting point and confirm the details with them.
If a question is specific to your house, the quickest route to an answer is a phone call. Describe what you see and hear, and we can usually tell you whether it needs a visit, what that visit involves and how urgent it is.